F.A.Q's

How do I get started?

Go to our pricing plan tab
Buy classes passes or a membership. Choose from a variety of options to suit your needs.
Once you have made a purchase, you will create an account in WIX
Start reserving classes online at a time that works for you

Where are we located?

We are located at Unit 1, 1 Maplewood Lane, Ilderton, Ontario. Its is my home studio with street parking

What is the cost?

Positive Image Fitness offers both classes packages (which are valid for 12 months from time of purchase) or unlimited memberships (which auto-renew on the same day each month) Payable online by credit card or debit. And don't forget your first week with us is FREE. For more pricing information CLICK HERE!

What should I wear?

We recommend comfortable workout attire as well as INDOOR RUNNING SHOES. IF cycling avoid loose clothing or pants that could get caught in the pedals.

What does each membership include?

Our unlimited membership includes full access to all our in person classes, live on line classes and the on demand video library.

The online membership includes all our live on line classes and the on demand video library.

The video library membership includes just the on demand video library.

Our class packages give you full access to all our in person classes and live online classes.

What should I bring?

You should bring a water bottle, clean indoor shoes and a towel. If you own SPD clip spin shoes, then feel free to use them for our indoor spin classes as well. Everything else will be provided including mats and all equipment needed for the workout.

When can I sign up for a class?

Our online schedule is available to you as soon as you purchase a class package or membership. We encourage to sign up for your favourite classes as soon as possible to ensure a spot. In order to sign up for group classes, you must have an active profile with us on WIX. Sign up with us on the Positive Image Fitness website or download our app for iPhone or Android. If a class is full, you can still sign up and put yourself on the waitlist for that class, and if a spot opens up for you, you will be notified via email/SMS!

What is your cancellation policy?

We have a 10 hour cancelation policy, meaning you must cancel your class booking with us at least 10 hours in advance of the class start time in order to retain your class pass.

If a class is cancelled less than 10 hours before the class start time, you will loss your class pass as if you had attended the class and your spot will be opened up for another member to take. To cancel your booking with us, just sign into your account via our website or app, click on "My bookings", and cancel your booking

What happens if I "no show" for a class I signed up for?

Similar to cancelling a class with less than 10 hours before the class start time, if you fail to show up for a class you are signed up for without advanced notice, you will forfeit the class pass used to reserve the class

How will I know if I've gotten into a class from the waitlist?

As soon as a spot has opened up for you in a class and you are on the waitlist, we will notify you by email and/or SMS. You must accept the invite into the class in order to confirm your spot! If you have made other plans and can no longer attend the class, please remove yourself from the waitlist to avoid penalty or cancel your booking.

Do I have to sign up in advance for the group classes?

Yes. Each of our amazing group classes has a limited number of spot available. We recommend booking yourself into a class ahead of time to avoid disappointment.

Can I buy gift certificates?

Yes! You can purchase a gift certificate through our online store. You can purchase gift cards in a certain dollar amount that then can be used toward any of our products, class pass or memberships.

Can I give some of my class passes to a friend?

Class passes and memberships are unfortunately non transferable. Each member must have their own account in our system in order to sign up for a group class at the studio.

Is personal training right for me?

If group training is not your thing, then our personal training is designed to help you reach your fitness goals regardless if you are beginner or seasoned exerciser. We offer individualized training programs with nutrition tips to help you achieve your fitness goals.

Do you have childcare in the studio?

No, unfortunately we do no offer childcare. If you child is old enough to hang out and watch, then great, their are places for them to sit and hang out.

Do you offer discounts?

Generally, Positive Image Fitness does not offer discounts or promos. Sometimes we will offer special promotions or discounts which will be offered for a limited time and cannot be paired with any other offer. Be sure to follow us on Facebook and Instagram to find out about these special pricing offers.

How old do you have to be to participate at Positive Image Fitness?

Members must be at least 4'11" to ride out bikes safely and at least 12 years old to participate in out group classes. Please note, if you are under 18, your parent or guardian will need to sign your online waiver.

What if I cannot do everything in class? I haven't worked out for a while?

Positive Image Fitness classes are challenging, but inclusive of all fitness levels and modifications will be provided by the coaches. Always let the coaches know if you need specific alternatives or have limitations due to injury or pain. Contact us any time for specific class recommendations.

Do you offer beginner classes?

We are not offering beginner classes but don' worry! We have new members in almost every Positive Image Fitness class and our coaches are highly trained to offer modifications for every fitness level.

Can I participate if I am pregnant?

Many pregnant women are able to exercise right up until their due date, but we recommend you check with your doctor.

Do cycling shoes really make a difference and if so, what type should I get?

Cycling shoes offer a more secure position in the pedals allowing the cyclist to work more efficiently. Pedal strokes become more powerful and allow you to target the correct muscle groups. Only SPD clip shoes will clip into our indoor spin bikes pedals, so be sure to ask for this style of clip when shoe shopping.

Is there any way to make the spin bike seat more comfortable?

As a beginner, the bike seat may require a little getting use to. During this phase, it sometimes helps to wear padded bike shorts or use a cushioned gel seat. The more often you ride, the more you will get accustomed to the bike seat and you will get more comfortable.